TERMS & INFO

Order Processing:

Please allow 4-7 business days to process orders. Once your order is shipped you will receive a tracking number via email. All orders are shipped from Singapore.

If you have any questions regarding your order, please email thugbirdzstore@gmail.com

 

Tracking Issues:

Please note if your tracking states that your package has been delivered, but you have not received anything yet, allow up to 24 hours after the stated delivery time before contacting us.

 

Shipping & Delivery:

Domestic and Worldwide shipping is available.

All Singapore orders are shipped via Janio Asia. All international orders are shipped via DHL Express. Carriers are selected based on the most efficient delivery. Thugmerch is not responsible for any lost, stolen, or damaged shipments and the buyer assumes all responsibilities of claims made with the shipping courier.

Domestic (Singapore)

JANIO ASIA EXPRESS

  • Standard delivery time is 2-5 business days from date shipped, but may take longer.
  • Shipping prices are calculated based on weight.

International

DHL WORLDWIDE EXPRESS

  • Please allow up to 10-15 days for international shipments.
  • Shipping prices are calculated based on weight.

INTERNATIONAL SHIPMENTS MAY BE SUBJECT TO DUTIES AND TAXES WHICH IS PAYABLE BY THE CUSTOMER.

 

Return Policy:

All sales are final. No refunds or exchanges. If you were sent the wrong item or if the product is defective contact us via email.